Return Policy
At SolasMum™, we want you to shop with complete confidence. If you are not 100% satisfied with your purchase, you can return it for a full refund — no questions asked, as long as it meets the conditions below.
Eligibility for Returns
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You have [30 days] from the date of delivery to request a return.
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Items must be unused, in their original packaging, and in the same condition you received them.
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Proof of purchase (order confirmation email or receipt) is required.
How to Start a Return
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Email us at support@solasmum.com with your order number and reason for return.
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We will provide you with a return shipping address and instructions.
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Pack your item securely and ship it back within [X] days of receiving return approval.
Refund Process
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Once your return is received and inspected, we will process your refund to your original payment method within [5–10 business days].
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Shipping costs are non-refundable unless the return is due to our error (wrong item, damaged item, etc.).
Non-Returnable Items
For health and safety reasons, the following items are not eligible for return:
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Personal care items
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Customized or personalized products
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Items marked “Final Sale”
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with clear photos. We’ll arrange a replacement or full refund at no cost to you.
Our Promise
We believe in the quality of our products and want every customer to be happy. If you’re not completely satisfied, we’ll make it right — that’s our 100% Money-Back Guarantee.